Customer Care Department

Here are guides to caring for your Flintrock home, as even lower-maintenance homes require upkeep.

Caring for your new home

Managing a home effectively can pose challenges, but rest assured, we’re here to offer guidance and valuable information. Explore our resources designed to assist you in caring for your new Flintrock residence.

Customer Care Service

IMPORTANT UPDATE: WARRANTY SUBMISSION PROCESS HAS CHANGED.

We’ve made improvements to our warranty submission process to better serve our homeowners! Flintrock Builders is now using the Hyphen Homeowner Portal for all warranty-related requests.

HOMEOWNERS WHO CLOSED BEFORE 10/1 please click the link below

Getting Started on the BuildPro Warranty Portal

HOMEOWNERS WHO CLOSED AFTER 10/1, follow the steps below.

Check your email for a message from BuildPro (this would have been sent on the day you conducted your PCC). The email would have come from noreply@hyphensolutions.net or BuildPro.
Follow the prompts from the email to set your personal warranty portal.
Once your portal is set up, you can submit and track all warranty requests directly online.

BuildPro User and Info Guide For ALL Homeowners

BuildPro Warranty Customer Portal Guide